Grow and Retain Your Customer Base During an M&A or Digital Banking Conversion
To manage change, banks and credit unions must construct a road map designed to create engagement, retention and loyalty.
Read an article by Vericast Vice President of Contact Center Solutions, Terri Panhans, for answers to key questions about managing high-impact change events, including:
- What events create the most customer friction for banks and credit unions?
- What’s driving those change events in today’s marketplace?
- What’s the biggest opportunity coming out of a successful conversion?