Grow and Retain Your Customer Base During an M&A or Digital Banking Conversion

To manage change, banks and credit unions must construct a road map designed to create engagement, retention and loyalty.

Read an article by Vericast Vice President of Contact Center Solutions, Terri Panhans, for answers to key questions about managing high-impact change events, including:

  • What events create the most customer friction for banks and credit unions?
  • What’s driving those change events in today’s marketplace?
  • What’s the biggest opportunity coming out of a successful conversion?

Download the Article