Terri manages all aspects of the contact center solutions programs that are supported by Vericast. In her role, Terri is continually focused on delighting customers with every contact and delivering incremental profitable growth by developing and deploying solutions that create meaningful engagements to assist clients in their acquisition, growth, and retention efforts.
Terri began her career at Vericast in 1993 as a Regional Call Center Manager in Dallas, Texas. She has held the positions of Servicing Project Manager; Regional Call Center Manager in Charlotte, NC; Director of Servicing for National Accounts; Executive Director Contact Center Solutions; Assistant Vice President of Sales & Marketing; and Vice President of Channel Development.
She was appointed to her current position in February 2012. She earned the Superior Contributor award in 1997 and 2007, and the Pillar Award in 2013 and 2017. She was also awarded the Service Star Award in 1999 and 2000. She has led and served on numerous teams that drove strategic initiatives and earned Team Excellence Awards.
Terri earned her bachelor’s degree in Business Administration from Texas A&M University in 1982. She also attended the Darden Graduate School of Business Administration in 2002.
Terri and her husband Chet reside in Atlanta, Georgia, and have two sons.