PAYMENTS

DeliveryEdge^™ the Standard in Check Delivery

Consumer behavior and preferences are changing, affecting how financial institutions serve their customers and members.

Trackable shipping has become the norm, and check order customers prefer it, choosing it 5-10 times more often when given the option. With nearly half of those customers interested in SMS updates from their financial institution, the ability to deliver checks through a trackable delivery method is no longer the exception — it’s the rule.

And with the cost of mail increasing, this is creating a gap in consumer expectations. Not surprisingly, there is a corresponding spike in incoming calls from customers inquiring about the status of their checks and standard non-trackable delivery orders.

DELIVERYEDGE

Simplifying Check Order Tracking, Transparency, and Customer Engagement

As part of our ongoing commitment to creating better customer, member and employee experiences for our clients, Vericast is pleased to implement a program that provides value and peace of mind through an improved and informed check order delivery experience.

With DeliveryEdge:

Consumers see shipping as included in the price of the order
Consumers can choose to receive check order status updates, including out for delivery and delivered, via branded text messages that support an improved check ordering experience, reinforce branding, deliver better engagement, and increase loyalty
Branch representatives can view the order status in the check ordering application

Ensuring the Best Check Ordering Experience for your Customers

Consumers prefer their purchases to include trackable shipping. This is especially important with check orders. With mail theft complaints still at high levels, checks need to be secure in transit with trackable delivery. Shipping checks via mail creates a service gap between what consumers want and what is provided. To close the gap between expectation and reality, financial institutions must find new ways to restore confidence in the check ordering process, and rise to meet their consumers’ expectations for best-in-class check delivery. DeliveryEdge can help.