Our dedicated team is the brand beside your brand, providing the support you need, for as long as you need it, and a personal touch with every interaction.
How It Works
- Today’s contact center is the emotional component of a brand
A growing number of consumers use digital, self-serve channels for banking, yet research shows digital interactions alone are not enough to boost customer experience. Today’s contact center is the emotional component of a brand and plays a more pivotal role than ever before.
- Augment capacity and enhance inbound and outbound capabilities
Our Contact Center Solution helps financial institutions augment capacity and enhance inbound and outbound capabilities for short-term burst events or long-term marketing programs.
- We align to your needs
We align to your goals, your operation, and most importantly, your brand. You receive the support you need, when you need it, while your customers receive a high-quality, on-brand experience.
- Performance Excellence
We provide end-to-end, white glove support to ensure an optimal experience for you and your customers.
Customized Program Planning >>> Project Setup Support >>> Project Management >>> Ongoing Support
Solutions Customized to Your Needs
We deliver B2B and B2C, inbound and outbound services to drive maximum lifetime value.
The Vericast Contact Center Solution Advantage
- Extensive financial services expertise
- Culture of consultative, best practice sharing
- Multilingual as needed
- Multiple state-of-the-art U.S.-based facilities
- Multichannel support via phone, email and webchat
- 100% of calls recorded for quality assurance
- Millions of financial services contacts annually
1Frost & Sullivan
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