Our dedicated team is the brand beside your brand, providing the support you need, for as long as you need it, and a personal touch with every interaction.

How It Works

Today’s contact center is the emotional component of a brand

A growing number of consumers use digital, self-serve channels for banking, yet research shows digital interactions alone are not enough to boost customer experience. Today’s contact center is the emotional component of a brand and plays a more pivotal role than ever before.

Augment capacity and enhance inbound and outbound capabilities

Our Contact Center Solution helps financial institutions augment capacity and enhance inbound and outbound capabilities for short-term burst events or long-term marketing programs.

We align to your needs

We align to your goals, your operation, and most importantly, your brand. You receive the support you need, when you need it, while your customers receive a high-quality, on-brand experience.

Performance Excellence

We provide end-to-end, white glove support to ensure an optimal experience for you and your customers.

Customized Program Planning >>> Project Setup Support >>> Project Management >>> Ongoing Support

Solutions Customized to Your Needs

We deliver B2B and B2C, inbound and outbound services to drive maximum lifetime value.

The Vericast Contact Center Solution Advantage

  • Extensive financial services expertise
  • Culture of consultative, best practice sharing
  • Multilingual as needed
  • Multiple state-of-the-art U.S.-based facilities
  • Multichannel support via phone, email and webchat
  • 100% of calls recorded for quality assurance
  • Millions of financial services contacts annually
55%
of Millennials prefer voice channels to email or chat.1

1Frost & Sullivan