customer Experience

Extended Hours and Overflow Support

Receive the support you need, when you need it

Increase the level of service you provide to customers, strengthen relationships, and enhance your overall brand reputation. With Extended Hours and Daily Overflow Support from Vericast, you receive the support you need, when you need it, to deliver quality customer experiences that align perfectly with your service strategy.

Deliver quality interactions after normal business hours or during a busy period to provide customers with the exceptional assistance they need and expect.

How It Works

Our Contact Center solution offers the following advantages:

Seamless extension of your brand

Your customer relationships are critical, so we act as you would, delivering consistent, high-quality, high-touch experiences — across interactions. We understand your business and the unique issues and requirements you face. You can trust us to provide professional representatives who know how to talk to customers about financial matters and are trained to handle calls in your brand language.

Customized support and integration

We create rapid scalability and make it easy to handle peaks in call volume without hiring extra employees or risking negative customer experiences. Your Vericast Contact Center team integrates with your current processes and systems to serve as a seamless extension of your own institution, increasing your agility, bandwidth and core strengths, and enabling your team to be more productive and focus on what they do best.

Cost-efficient service expansion

When you choose Vericast, you’re teaming with a trusted supplier with extensive financial industry expertise which enables you to augment service and expand coverage without incurring the time and cost of recruiting and training new team members.

Rigorous safeguards that keep your data safe

We meet stringent regulatory and security requirements for some of the largest financial institutions in the country. We are committed to handling your customer’s information with care and respect for their privacy.

Experience-driven expertise

We have many years of industry expertise with which to create quality frontline interactions. Our Contact Center representatives are passionate about delighting your customers and delivering an exceptional level of service. We become an extension of your brand to ensure your customers experience the same level of care your own team provides.

Focused on helping financial institutions succeed
Dedicated to delivering a high-quality, high-touch customer experiences
Performance Excellence process modeled after the Malcolm Baldrige award-winning structure

THE VERICAST DIFFERENCE

Strategic Advantages of an Outsourced Contact Center

Our Contact Center solution adapts to the needs of your financial institution to ensure your customers and prospects consistently receive high-quality, high-touch service and support. Using a professional contact center also offers you the following strategic advantages: