TRANSITION
Digital Conversions
Turn high-impact conversions into high-value customer experiences
GUIDANCE
Vericast delivers leading, expert-level guidance for digital banking platform conversion
Vericast’s Customer Change Management solution delivers a world-class infrastructure of dedicated, specialized resources, people and processes. It also delivers expert guidance and industry-leading best practices to deliver quality customer experiences before, during and after your conversion. No other solution can match our depth of conversion expertise or the scope of our offering.
Digital banking conversions have far-reaching impact, fraught with unforeseen problems that could deeply affect your customers — retail, small business and commercial clients — as well as your employees and brand for years to come.
Successful conversions are strategically planned, expertly guided events designed to deliver an customer transition experience. Every interaction that occurs before, during and after a conversion is a moment of opportunity to deepen the relationship and make a lasting impression.
STATS
42%
of consumers prefer resolving issues through human-assisted channels rather than self-service options.
Forrester, 2025 State of the Contact Center Report, n=23,730
Change Management
Investing in the Customer Experience Promises a High Return on the Customer Relationship
Vericast’s Customer Change Management solution enables you to proactively engage and support your customers through the conversion journey. This helps increase retention, drives more business referrals, improves buying propensity and strengthens your brand from awareness and implementation to full adoption and utilization. We come to the table with a roadmap for your success.
differentiator
Why Vericast Change Management?
Pre-implementation
- Understand the unique needs of each customer segment to ensure an optimal transition experience
- Engage our highly skilled conversion specialists to proactively ensure full adoption, utilization and satisfaction
- Provide comprehensive messaging and training content
- Meet your customer tiers, needs and budget with superior engagement
Conversion
- Proactively engage customers to ensure full adoption, utilization and satisfaction
- Execute customized communications to each customer tier – right message, right time, right channel
- Serve as an extension of your brand, providing step-by-step support, coaching and issue resolution
- Provide quality, experienced inbound phone support
Post-implementation
- Survey customers to ensure satisfaction and collect feedback
- Provide customer experience analytics, reporting and optimization
- Provide robust reporting of conversion status
Peace of Mind
Vericast does the heavy lifting, so you have peace of mind that all aspects of your conversion plan are working together seamlessly for unparalleled responsiveness, productivity and efficiency.
Our end-to-end solutions are fully integrated, but can also be retained on a point-solution basis.
case study
Accelerating Digital Banking Conversions – Call Centers
Texas Regional Bank faced a critical challenge: ensuring a smooth and successful digital banking conversion for thousands of customers. This video highlights how the bank leveraged Vericast’s Contact Center – Change Management solution as a strategic engagement engine, guiding account holders through the transition with clarity, confidence, and personalized support.
Best-in-class customer experience before, during and after a digital banking conversion.
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