Insights

To better serve its members, Aloha Pacific Federal Credit Union engaged the Card Solutions team at Vericast as they were looking for ways to upgrade their inefficient card issuance process, which could take up to three weeks for members to receive their cards.

After a thorough review of instant issuance options, Aloha Pacific FCU decided on Instant Issuance from Vericast. They chose Instant Issuance for its on-the-spot, in-branch
issuance of personalized, PCI-compliant EMV® credit and debit cards; seamless interface with their internal processes: low maintenance, plug and play technology; and reduced operational expenses.

In addition, Vericast’s reputation an as industry-leading provider of card and customer engagement solutions focused on helping deliver superior interactions aligned perfectly with the credit union’s mission to build lasting relationships through positive member experiences..

50%
increase in credit card transactions
4.5%
increase in credit card interchange income


Instant Issuance is a fully managed solution requiring minimal set up and training. It enabled the credit union and their staff to immediately respond to members’ needs, both expected and unexpected:

  • Local data breach response
    After a local business’s data breach, cards needed to be reissuied immediately. Instant Issuance transformed an unexpected, negative event into a positive and memorable experience for members.
  • Acquisition support
    After merging with another institution, Instant Issuance was instrumental in ensuring a smooth transition by offering a service to members their previous credit union did not.
  • Deeper member engagement
    Employees were excited by Instant Issuance because they now had an additional tool to truly elevate member interactions.

Learn how Instant Issuance can help you delight your customers and employees
by delivering best-in-class engagement every time.

Instant Issuance from Vericast is supported by Card@Once® and CPI Card Group. Card@Once is a registered trademark of CPI Card Group, Inc. U.S. Patent No. 8,429,075. EMV is a registered trademark or trademark of EMVCo LLC in the United States and other countries. All rights reserved.