San Francisco Fire Credit Union, with core values deeply rooted in trust, innovation, and member service excellence, sought to convert its 45,000 active online banking members to a new online and mobile banking platform.
Download the case study to learn how Vericast’s Contact Center Solution team provided the client-focused, best-in-class support SF Fire Credit Union needed to effectively manage its conversion:
- 13,156 calls taken by Vericast
- 74% calls requesting conversion assistance
- 88% of calls were handled — only 12% transferred to credit union’s internal team
- 7 minutes average handle time
- 93% answer rate