Reports

We are your marketing amplification partner. We have the data, media, technology and people to deliver a return on intelligence and take your team and your marketing to new heights.
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Why Customer Experience Increasingly Determines Financial Institution Winners and Losers
Research supports the connection between happy customers and profits. A recent study showed that businesses with high customer satisfaction scores…
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Engaging Patients in a Changing Healthcare Landscape: Why Omnichannel Marketing is Critical
Two new trends have increased the importance for healthcare organizations to reach new patients and strengthen long-term relationships with existing…
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The Cloud for Instant Issuance Is Affordable and Secure
Ten Reasons You Should Use SaaS for Instant Issuance Instant issuance is an affordable SaaS solution for in-branch personalization and…
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14 Trends That Will Define Marketing in 2023
Recent research by Vericast revealed powerful consumer trends for businesses to watch in the coming year, including: Half of consumers…
9 Creative Best Practices to Follow for Your Next (and Best-Ever) Loan Marketing Campaign
Hard-working creative ensures that your loan marketing communications stand out. It goes beyond pretty pictures and snappy headlines to engage…
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Contact Center – Ten Questions To Ask Before Outsourcing Your Contact Center Checklist
Augment Your Contact Center Team to Amplify Your Brand Promise There are many contact center suppliers that simply provide staffing….
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Using Data-Driven Insight to Improve The Customer Experience
Gathering and analyzing customer feedback is crucial for gaining the actionable insight needed to deliver the products, services and experiences…
Contact Center
10 Must-Know Contact Center Lessons From Digital Conversions
Digital conversions trigger an increase in the inbound and outbound call handling needs of an institution’s contact center. When staffed…
Loan Strategies to Earn Consumers’ Trust and Help Them Fight Inflation
These days, people are turning to social media, friends and family for help planning and managing their finances. Find out…